Get in Touch
with Orbit

Other Ways to Connect

• 

  Social Media

  Follow us on X (Twitter) for the latest updates, announcements, and community discussions about Bitcoin and Orbit.

  @orbit
• Community Forum

  Join our community discussions, ask questions, and connect with other Orbit users in our dedicated forum space.

  Coming Soon
• Knowledge Base

  Browse our comprehensive help articles, tutorials, and guides to find answers to common questions.

  Coming Soon
• Live Chat Support

  Get instant help with our live chat support feature available directly within the Orbit mobile app.

  Coming Soon

Frequently Asked Questions

• How do I recover my wallet?

  To recover your wallet, you'll need your 12 or 24-word recovery phrase. Open Orbit, select "Restore Wallet" on the welcome screen, and enter your recovery phrase in the correct order. Your wallet and Bitcoin will be restored automatically.

  If you don't have your recovery phrase, unfortunately your Bitcoin cannot be recovered. This is why it's crucial to store your recovery phrase securely when you first create your wallet.

• Why is my transaction taking so long?

  Bitcoin transaction times depend on network congestion and the fee you paid. Higher fees typically result in faster confirmation times. During busy periods, transactions with lower fees may take several hours or even days to confirm.

  You can check your transaction status using a Bitcoin block explorer with your transaction ID. If your transaction is stuck, contact support for guidance on possible solutions.

• I can't connect my Ledger device

  Make sure your Ledger Nano X is charged, Bluetooth is enabled, and the Bitcoin app is open on your device. Also ensure Bluetooth is enabled on your phone and Orbit has permission to access Bluetooth.

  Try restarting both devices and ensuring they're close together. If problems persist, check that your Ledger firmware is up to date through Ledger Live.

• How do I update my app?

  Updates are available through the Apple App Store (iOS) or Google Play Store (Android). Open your device's app store, search for "Orbit Wallet," and tap "Update" if available.

  We recommend enabling automatic updates to ensure you always have the latest security features and improvements. Your wallet data will remain safe during updates.

• What information should I include in my support request?

  Please include: a clear description of the issue, steps you've already tried, your device type and OS version, Orbit app version, and any error messages you've received. For transaction issues, include the transaction ID if available.

  Never share your recovery phrase, private keys, or passwords with anyone, including support staff. Legitimate support will never ask for this sensitive information.

• How quickly will I get a response?

  We aim to respond to all support requests within 24 hours during business days. Complex technical issues may require additional time for research and testing.

  For urgent security-related issues, we prioritize these requests and typically respond within a few hours. Non-urgent general inquiries may take 1-2 business days.

• Can you help me recover lost Bitcoin?

  If you have your recovery phrase, we can guide you through the wallet restoration process. However, if you've lost your recovery phrase and don't have access to your device, Bitcoin cannot be recovered due to the non-custodial nature of Orbit.

  We can help troubleshoot issues like failed transactions, stuck transactions, or connection problems, but we cannot recover Bitcoin without proper authentication credentials.

• Do you provide phone support?

  Currently, we provide support primarily through email to ensure we can properly document issues and provide detailed written guidance. This also helps protect your privacy and security.

  We're exploring additional support channels including live chat and community forums. Email support allows us to provide comprehensive help while maintaining detailed records of solutions.

• What if I'm not satisfied with the support I received?

  If you're not satisfied with the support you received, please reach out to our general inquiries email (hello@orbit.app) with details about your experience. We take all feedback seriously and use it to improve our support quality.

  We're committed to providing excellent support and will work to address any concerns you may have about your support experience.

Ready to Get
Started?

Download Orbit today and experience the best Bitcoin wallet. We're here to support you every step of the way.